1. Overview

Refund & Returns Policy
Used Engines Inc sells used, pre-owned automotive components, including engines, transmissions, and related auto parts.
Due to the nature of these products:

• All refunds and returns are strictly conditional & require approval.
• Placing an order confirms that the customer has read, understood, and agreed to this policy.
• No exceptions will be made outside these rules.

2. Return Authorization (Mandatory)

• All returns require prior approval from Used Engines Inc.
• Returns without authorization will be refused.

To request approval, contact:
Email: support@usedengines.us
Telephone: 1-800-518-9776

3. Eligible Returns

Returns may be approved only in the following cases:

• Incorrect product shipped by Used Engines Inc.
• Damage during transit (reported within 48 hours of delivery).
• Warranty-approved mechanical failure as per the Warranty Policy.
• Each request is reviewed individually.
• Customers may need to provide photos, videos, or supporting documents.

4. Non-Returnable Items

• Products that have been altered, modified, dismantled, or repaired.
• Items returned without original packaging or documentation.
• Orders delayed due to incorrect or incomplete customer-provided information.
• Special-order items or items held with a deposit.
• Electrical or electronic components.

5. Appearance & Inspection

• Used engines may show signs of wear (rust, scratches, discoloration, oil stains).
• Performance is guaranteed; appearance is not.
• Customers must inspect the shipment immediately upon delivery.
• Refusing delivery due to appearance results in a 20% restocking fee + shipping both ways.

6. Order Cancellations

• Within 24 hours: No cancellation fees.
• After 24 hours: 20% restocking fee.
• After shipment/preparation: 20% restocking fee + shipping charges both ways.

7. Warranty Returns & Replacements

• Shipping is covered only for approved warranty claims.
• Refusing an approved replacement is treated as voluntary cancellation → 20% restocking + shipping.

8. Customer Errors & VIN/Compatibility Issues

• Used Engines Inc verifies compatibility using a VIN-based system.
• Customers must provide accurate vehicle information.

If incorrect information is provided:

• Customer pays any price difference.
• Customer pays two-way shipping charges.
• Refusal of replacement → 20% restocking fee.

9. Core Returns & Deposits

• Certain engines/transmissions require a core deposit.
• Deposit refund only if core is returned complete, undamaged, and on time.
• Refusal of replacement → 20% restocking fee.

10. Non-Refundable Deposits

• Inventory hold deposits.
• Special-order deposits.
• These deposits are non-refundable under any circumstances.

11. Refund Processing

• Refunds issued only to original payment method.
• Processing takes 5–7 business days after approval.
• Bank/Credit Card may take additional 5–10 business days.

12. Shipping & Transaction Fees

• Shipping is non-refundable unless the return is a company error.
• Return instructions must be followed exactly.
• Processing and payment fees are non-refundable unless Used Engines Inc is at fault.

13. Limitation of Liability

• Labor/installation charges.
• Towing or transportation costs.
• Rental vehicles.
• Downtime or lost income.

Warning

Used Engines Inc is not responsible for any transportation costs, towing fees, downtime, or damages.

14. Customer Responsibilities

• Verify compatibility before purchasing.
• Provide accurate vehicle details.
• Keep all installation & diagnostic documents.
• Report issues within timelines.

15. Contact Information

Email: support@usedengines.us (Mon–Fri)
Telephone: 1-800-518-9776
Hours: 09:00 AM – 06:00 PM (CST)